Background & Purpose

Riksrevisionen pointed out that the state and SOS Alarm lacked effective oversight, which led to unclear roles and difficulties in monitoring the emergency service.

Proposals & Debate

The government welcomed the review and highlighted that response times improved during 2023, while noting plans for stricter future oversight if performance drops.

The Decision

The Swedish parliament formally received the government's report regarding the 112 emergency service audit, concluding the matter.

Does this affect you?

  • Callers to 112: Can expect shorter waiting times as the company works to meet its performance goals during the year.
  • SOS Alarm: Must live up to the government's expectations and achieve the target response times.

In Practice

  • The government closely monitors emergency call response times at SOS Alarm.
  • Special attention is given to reducing the number of calls with very long waiting times.
  • The oversight and control of the emergency service provider are continuously evaluated.
  • SOS Alarm is expected to fully meet its response time targets.